Refund policy
At Shadow, we take pride in the quality of our products.
Please review our return and exchange policy carefully before placing your order.
• Returns or exchanges are accepted within 3 days of receiving the order.
• Items must be unused, unworn, unwashed, and in their original condition with tags attached.
• Sale items and customized pieces are non-returnable and non-exchangeable.
• Customers are responsible for return shipping costs.
• Shipping fees are non-refundable.
• Exchanges are subject to item availability.
• Once the returned item is received and inspected, we will contact you to proceed with the exchange or store credit.
For any return or exchange requests, please contact us through our official channels before sending the item back.